Privacy Policy

1 Introduction

PPRIME PANEL FACTORY LLP ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and share information when you visit our website, inquire about our PUF sandwich panel products, or engage us for a project. By using our services, you consent to the practices described in this policy.

2 Information We Collect

We may collect the following categories of information:

• Contact Information: Name, email address, phone number, and company name provided through inquiry forms or direct communication.
• Project Information: Details you share about your construction requirements, site dimensions, panel specifications, and project goals.
• Technical Data: IP address, browser type, operating system, and pages visited when you use our website (collected via cookies and analytics tools).
• Payment Information: Transaction details processed securely through third-party payment gateways. We do not store card or banking credentials.
• Communication Records: Emails, WhatsApp messages, or call notes exchanged during project and quotation discussions.

3 How We Use Your Information

We use your information to:

• Respond to inquiries and provide product quotations.
• Deliver and manage the orders and services you have contracted us for.
• Process payments and issue invoices/GST bills.
• Send order updates, dispatch details, and relevant communications.
• Improve our website and product offerings through analytics.
• Comply with legal, tax, and regulatory obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4 Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for basic site functionality.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant ads and track campaign performance (e.g., Meta Pixel, Google Ads).

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

5 Data Sharing & Third Parties

We may share your information with trusted third parties only as necessary:

• Service Providers: Cloud storage, email platforms, logistics partners, and analytics providers.
• Payment Processors: Secure payment gateways for processing transactions.
• Legal Requirements: Regulatory bodies or law enforcement if required by applicable Indian law.

All third parties are required to maintain appropriate security standards and may not use your data for their own purposes.

6 Data Security

We implement industry-standard security measures to protect your data, including encrypted data transmission (HTTPS), restricted access to personal information, secure cloud storage, and regular security reviews. While we take reasonable precautions, no method of transmission over the internet is 100% secure.

7 Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, satisfy legal obligations, or resolve disputes. Customer and project-related data is typically retained for 5 years in compliance with Indian GST and tax regulations. You may request deletion of your data at any time (subject to legal retention requirements).

8 Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data (right to be forgotten).
• Withdraw consent for data processing at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at pprimepanelfactory@gmail.com.

9 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has submitted personal data, we will delete it promptly.

10 Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a notice on our website. Your continued use of our services after the effective date of changes constitutes acceptance of the updated policy.